Cicada for Shopify stores.
It watches the orders, the returns, the stock and the support inbox, and texts you what needs you. Shopify, ShipStation, Gorgias and TikTok Shop, from the messages you already use.
300 free credits to start. Live in two minutes.
What does Cicada do for Shopify stores?
For a Shopify store, Cicada is an AI agent that runs the daily checks a store manager would. It reads orders, returns and inventory in Shopify, checks shipments in ShipStation, triages Gorgias tickets and drafts the replies, and keeps TikTok Shop orders in the same picture. It texts you the day's sales on the minute you choose, flags stock that will run out before the next delivery, and builds the sheet when you want the detail. You talk to it in iMessage, WhatsApp, Slack or email, and anything a customer would see waits for your yes.
What your Shopify store does.
Texts you the day's sales
Revenue, orders, average order and top sellers from Shopify and TikTok Shop, on the minute you pick. It always names the day it compares with, so the number means something.
Watches the stock
Reads inventory in Shopify, works out the days of stock left at the current sales rate, and tells you before a best seller runs out. The detail comes as a sheet.
Triages the support inbox
Reads new Gorgias tickets, groups the ones about the same problem, checks the order in Shopify and the parcel in ShipStation, and drafts the replies for your yes.
Handles returns
Checks each return against the order and your policy, drafts the reply to the customer and lines up the next step. The refund itself waits for your yes.
Finds late shipments
Reads ShipStation for parcels that stopped moving and orders that missed the cut-off, and tells you which customers are waiting before they write in.
Keeps TikTok Shop in the picture
Orders, returns and product performance from TikTok Shop beside the main store, so one message covers both. Buyer messages wait for your yes.
Who uses it at a Shopify store.
Someone watching the store overnight
The morning sales text, the stock warning and the tickets that need you, before you open the laptop.
The daily checks done before standup
Sales, stock, late parcels and the support queue read and summarized, with the sheet behind it.
Shipping problems found early
Parcels that stopped moving, orders that missed the cut-off, stock that won't last until the delivery.
A first pass on every ticket
Gorgias tickets grouped, checked against the order and drafted, so the team answers instead of searching.
Numbers you can text a question about
"How did the bundle do last week" gets a real answer from Shopify, not a dashboard to dig through.
Know what sold after a launch
Sales by product and channel the morning after, TikTok Shop included, compared with the week before.
Set up in three steps.
Say what the job is
Describe the role in a sentence when you sign up, or tell the agent in the chat. It writes its own brief, which you can read and change any time.
Connect the apps it needs
One click for most apps. Each one can be Full, Ask first or Read-only, for every agent in the workspace.
Link your phone, or don't
Scan a code and it's in your iMessage or WhatsApp. Or keep it in the app, Slack and email. Hand it the first job in the same message.
Nothing goes out without your yes.
Nothing goes out without your yes
Anything that can't be undone, and any message to another person, waits for your OK. Approve with a 👍 in the chat, or set a role to full autonomy once you trust it.
Read-only is a real lock
Make any app read-only and the agent can look but never change a thing. It applies to every agent in the workspace, from their next run.
Every step on the record
Each run shows what it read, what it did and what it sent, step by step, in the Activity tab. Corrections you make stick.
What it won't do.
Won't pretend
If it couldn't confirm something, it leaves it out and says so. A number without a source doesn't go in a message.
Won't go around you
It never messages anyone on your behalf unless you asked, never spends money, and never makes a judgement call about money on its own.
Won't read what isn't shared
Teammates' agents work only through the apps the workspace shares. Your inbox and your personal apps stay under your own login.
Three ways to run the store's daily checks
| Task | Doing it by hand | Shopify apps and dashboards | Cicada |
|---|---|---|---|
| The morning numbers | Log in and read the reports | A dashboard you have to open | A text at 8 with the comparison and what changed |
| Stock running low | Spotted when it's sold out | An alert at a fixed number | Days of stock left at the current sales rate, before the delivery date |
| Support tickets | Read one by one | A helpdesk queue | Grouped by problem, checked against the order, drafted for your yes |
| Late parcels | When the customer writes in | A tracking page | Found in ShipStation before anyone asks |
| Returns | Email, order lookup, refund | A returns portal | Checked against your policy and drafted; the refund waits for you |
| TikTok Shop | A second login | A separate app | In the same message as the main store |
| Where it happens | Your laptop | Each app's own screen | Your iMessage, WhatsApp, Slack or email |
Things to ask your Shopify store.
- 01
"how did we do yesterday vs last tuesday, and what sold best"
You get: Revenue, orders and average order against last Tuesday, the top five products, and anything that moved more than usual.
- 02
"which products run out before the next delivery on the 14th?"
You get: A sheet of products with days of stock left at the current sales rate, the ones that won't last flagged first.
- 03
"go through the Gorgias tickets from the weekend and draft replies"
You get: Tickets grouped by problem, each checked against the order and the parcel, with a reply drafted for your yes.
- 04
"Every weekday at 8 text me yesterday's sales, Shopify and TikTok Shop together."
You get: A recurring morning message that lands on the minute, with both channels and the day it compared against.
- 05
"why hasn't order 4417 shipped"
You get: What Shopify and ShipStation say about it: when it was paid, where it is now, and what's holding it.
Frequently asked questions.
Does it connect to Shopify directly?
Yes. Connect your store once and it reads orders, products, inventory, customers and returns. Set Shopify to Ask first or Read-only and it can look but never change a thing without you.
Does it work with TikTok Shop and ShipStation?
Both. TikTok Shop orders, returns and product performance sit beside the main store, and ShipStation shipments and tracking are read on every check.
Can it answer my customers?
It drafts replies in Gorgias, checked against the order and the parcel. They go out after your 👍 in the chat, or on their own if you give it full autonomy once you trust it.
Where do I talk to it?
iMessage, WhatsApp, Slack, email or the web app. The morning sales text arrives where you choose, and it answers in the same thread you text it in.
Will it issue refunds or change prices?
Not on its own. Refunds, price changes and anything that can't be undone wait for your OK, and it never makes a money decision by itself. If it couldn't confirm a number, it leaves it out and says so.
Can it make reports and sheets?
Yes. Sales by product, days of stock, return reasons: it builds the sheet and sends the link. Ask for changes and it updates the same link.
Can my team use it too?
Yes. Everyone in your workspace gets their own agent. Shopify, ShipStation and Gorgias are connected once for the team; personal apps like your inbox stay under your own login.
Does it learn how we do things?
It keeps a memory of your store, your people and your rules, like your returns window and your reorder points, that you can read and edit in the app. Corrections stick.
What does it cost?
Every workspace starts with 300 free credits. You add a card at sign-up and nothing is charged until you run low; then it's $25 for 200 credits, with no subscription. A quick reply is about 5 credits and a typical run under 20; plans start at $99 a month.
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One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.