Support
We're here to help you get your agents running.
Need a hand with Cicada or the Cicada Slack app? Email us and a human will get back to you, usually within one business day. You don't need an account to reach us.
What to include
To help us resolve things faster, please include: your account email, the name of the agent or workspace involved, what you expected to happen, and what happened instead (a screenshot or the time of the run is great).
Common topics
Connecting Slack: open your agent's Apps tab and connect Slack via OAuth, then DM or @mention the agent.
Permissions: agents only act within the scopes you grant, and actions that change data are approval-gated by default.
Disconnecting: you can disconnect any app from the Apps tab, which revokes and deletes the stored connection.
Cicada · cicadalabs.io · support@cicadalabs.io