AI Community Manager

An AI community manager that never misses a question.

It reads your community's Slack or Discord, drafts a welcome for each new member and tells you which questions have gone unanswered. Anything that needs judgement goes to a person.

Start free

300 free credits to start. Live in two minutes.

#community-team · Slack

Marta · 9:00 AM

@Cicada anything in the community I should know about?

Cicada · 9:01 AM

Four questions have had no answer for a day: two about the import limit, one about nonprofit pricing, one bug report in #help. Twelve new members since Friday, welcomes drafted. One post in #general looks like recruiter spam; flagged for you.

DOC

Community · open questions, 14 April

Doc · 4 questions · a link to each thread

Open

Marta · 9:03 AM

post the welcomes, I'll take the spam one

Cicada · 9:04 AM

Twelve welcomes posted in #introductions. The spam post is still up for you to deal with.

Slack · your team's channel · it answers when named

The short answer

What is an AI community manager?

An AI community manager is an agent that keeps an eye on an online community so the people running it don't have to read every message. Cicada's reads your community's Slack or Discord through the connected app, drafts welcome messages for new members, surfaces questions nobody has answered, writes a weekly digest of what people talked about, and flags posts that may break your rules for a person to review. It doesn't remove posts, ban anyone or make those calls on its own; they stay with you.

What it does

What your AI community manager does.

Welcomes new members

A short welcome for each new member, from a template you approve, pointing them to the right channels. Posted after your OK.

Surfaces unanswered questions

Reads the channels every morning and lists the questions that have sat without a reply, with a link to each and who could answer.

Writes the weekly digest

What people talked about, the threads worth reading, new members and the most common questions, as a document or a post draft.

Flags for moderation

Marks posts that may break your rules, such as spam, self-promotion or heated threads, and sends them to a person. It never removes or bans.

Drafts answers

For common questions, drafts an answer from your help docs, Notion pages and past threads, for a person to post or approve.

Collects feedback

Feature requests and bug reports from the community gathered into a sheet, or logged in Linear or Jira after your OK.

Who it's for

Who hires an AI community manager.

Community managers

Read everything without reading everything

A morning list of what needs you, instead of scrolling every channel.

Founders

A community that feels looked after

New members welcomed and questions answered, even in a launch week.

Developer relations

Bug reports that reach the team

Issues from Discord collected with links and logged where engineering works.

Course creators

Students who get answers

Unanswered questions in the course community surfaced daily, answers drafted from your material.

Product teams

Feedback in one place

Requests from the community gathered each week into a sheet with counts and quotes.

Event organizers

A digest members open

The week's best threads and news written up for the next newsletter or a pinned post.

Setup

Set up in three steps.

Say what the job is
Describe the role in a sentence when you sign up, or tell the agent in the chat. It writes its own brief, which you can read and change any time.
Connect the apps it needs
One click for most apps. Each one can be Full, Ask first or Read-only, for every agent in the workspace.
Link your phone, or don't
Scan a code and it's in your iMessage or WhatsApp. Or keep it in the app, Slack and email. Hand it the first job in the same message.

Works withSlackDiscordGoogle SheetsGoogle DocsNotionLinearJiraIntercomGmailand 1,000+ more

Control

Nothing goes out without your yes.

Nothing goes out without your yes

Anything that can't be undone, and any message to another person, waits for your OK. Approve with a 👍 in the chat, or set a role to full autonomy once you trust it.

Read-only is a real lock

Make any app read-only and the agent can look but never change a thing. It applies to every agent in the workspace, from their next run.

Every step on the record

Each run shows what it read, what it did and what it sent, step by step, in the Activity tab. Corrections you make stick.

What it won't do.

Won't pretend

If it couldn't confirm something, it leaves it out and says so. A number without a source doesn't go in a message.

Won't go around you

It never messages anyone on your behalf unless you asked, never spends money, and never makes a judgement call about money on its own.

Won't read what isn't shared

Teammates' agents work only through the apps the workspace shares. Your inbox and your personal apps stay under your own login.

Compared

Three ways to look after a community

Task	Doing it yourself	A community bot	An AI community manager
Welcome messages	When you spot a new name	The same message for everyone	Drafted for each member, posted after your OK
Unanswered questions	Found by scrolling	Not covered	Listed every morning with links
Weekly digest	Rarely written	Not covered	Written from the week's threads
Moderation	Whoever sees it first	Keyword filters	Flagged with context for a person to decide
Feedback	Lost in threads	Not covered	Collected into a sheet or your tracker
Where you hear about it	The community itself	Its own dashboard	Your Slack, iMessage, WhatsApp or email

Try it

Things to ask your AI community manager.

01
"what questions in the discord haven't been answered since yesterday?"
You get: A list with a link to each thread, how long it's waited, and a suggested answer where your docs cover it.
02
"write a welcome template for new members, short and friendly, point them to #introductions and #help"
You get: A template for your approval, then a drafted welcome for each new member.
03
"every friday at 4 write the weekly community digest"
You get: A digest on the minute: top threads, new members and common questions, as a doc or a post draft.
04
"collect every feature request from the last month into a sheet"
You get: A sheet with each request, who asked, a link, and a count of similar asks.
05
"flag anything that looks like spam or self-promotion and send it to me"
You get: A daily check that sends you flagged posts with context. It removes nothing.

Questions

Frequently asked questions.

Where do I talk to it?

In your own Slack, iMessage, WhatsApp, email or the web app. The community is connected as an app, so it reads there and posts there only when you've approved it.

Will it moderate on its own?

No. It flags posts that may break your rules and sends them to a person with the context. It doesn't remove posts, mute or ban anyone.

Does it reply to members by itself?

Not without your OK. Welcomes and answers are drafted and wait for your approval in the chat.

Which communities does it work with?

Slack and Discord, connected as apps with the permission you choose. Make one read-only and it can look but never post.

Can it answer questions from our docs?

It drafts answers from your help docs, Notion pages and past threads. If the docs don't cover a question, it says so and leaves it for a person.

How does it know our rules?

Give it your community guidelines and the tone you want. It keeps them in a memory you can read and edit in the Brain tab, and corrections stick.

Can my team use it too?

Yes. Everyone in your workspace gets their own agent. Shared apps are connected once for the team; personal apps like your inbox stay under your own login.

What does it cost?

Every workspace starts with 300 free credits. You add a card at sign-up and nothing is charged until you run low; then it's $25 for 200 credits, with no subscription. A quick reply is about 5 credits and a typical run under 20; plans start at $99 a month.

Often hired together

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.