Cicada for restaurants and hospitality.
It answers the booking inquiries, drafts the supplier orders, posts the shifts and writes the replies to reviews. Everything goes out after your yes, from your phone between covers.
300 free credits to start. Live in two minutes.
What does Cicada do for restaurants and hospitality?
For a restaurant, bar or hotel, Cicada is an AI agent that handles the messages around service. It reads booking and event inquiries from your inbox and web form, checks the date against your booking system, and drafts the reply with the right menu and terms. It drafts the week's supplier orders from your par levels and sends them after your yes. It sends you the week's shifts from your schedule, drafts replies to new reviews, and in the staff WhatsApp group it answers when someone names it. Nothing goes to a guest or a supplier without your yes.
What your restaurant or hotel does.
Answers booking inquiries
Reads booking and event inquiries from your inbox and web form, checks the date against your booking system, and drafts the reply with the right menu and terms.
Drafts supplier orders
Works out the order from your par levels and what's on hand, drafts it to each supplier, and sends it from your inbox after your yes.
Sends the week's shifts
Reads the schedule from your sheet and sends you each person's shifts, or posts them in the staff WhatsApp group when you say.
Drafts replies to reviews
Reads new reviews and drafts a reply in your voice to each, the critical ones first. They're posted after your yes, through the site's app or its own browser.
Answers the staff group
Add it to the staff WhatsApp group. It stays quiet until someone names it, then answers: tonight's covers, the large tables, who's on tomorrow.
Reports on a clock
"Text me tomorrow's bookings at 10" becomes a message on the minute: covers, large tables, guest notes and what's on order.
Who uses it at a restaurant or hotel.
The office while you're on the floor
Inquiries, orders and reviews handled from your phone between covers.
Service prepped before it starts
Covers, large tables and guest notes in one message each afternoon.
Orders that match the pars
Supplier orders drafted from par levels and stock, sent after a yes.
Guest emails that don't sit
Booking and event inquiries answered with the right dates and terms, drafted for your yes.
Group bookings without the back-and-forth
Dates checked, the set menu and terms attached, the booking in the calendar.
The team kept in the loop
Shifts and tonight's notes posted in the staff group when you say.
Set up in three steps.
Say what the job is
Describe the role in a sentence when you sign up, or tell the agent in the chat. It writes its own brief, which you can read and change any time.
Connect the apps it needs
One click for most apps. Each one can be Full, Ask first or Read-only, for every agent in the workspace.
Link your phone, or don't
Scan a code and it's in your iMessage or WhatsApp. Or keep it in the app, Slack and email. Hand it the first job in the same message.
Nothing goes out without your yes.
Nothing goes out without your yes
Anything that can't be undone, and any message to another person, waits for your OK. Approve with a 👍 in the chat, or set a role to full autonomy once you trust it.
Read-only is a real lock
Make any app read-only and the agent can look but never change a thing. It applies to every agent in the workspace, from their next run.
Every step on the record
Each run shows what it read, what it did and what it sent, step by step, in the Activity tab. Corrections you make stick.
What it won't do.
Won't pretend
If it couldn't confirm something, it leaves it out and says so. A number without a source doesn't go in a message.
Won't go around you
It never messages anyone on your behalf unless you asked, never spends money, and never makes a judgement call about money on its own.
Won't read what isn't shared
Teammates' agents work only through the apps the workspace shares. Your inbox and your personal apps stay under your own login.
Three ways to run the messages around service
| Task | Doing it by hand | Booking and review platforms | Cicada |
|---|---|---|---|
| Booking inquiries | Answered after close | Online booking for standard tables | Read as they arrive, checked against your book, reply drafted for your yes |
| Group and event requests | A thread of five emails | A contact form | Date checked, menu and terms attached, booking in the calendar |
| Supplier orders | Counted and texted at midnight | Each supplier's own portal | Drafted from your pars and stock, sent after your yes |
| Shifts | A group text | A scheduling app to install | Sent from your schedule, posted to the staff group when you say |
| Review replies | When you remember | A reply box on each site | Drafted in your voice for each review, posted after your yes |
| Where it happens | Your phone, during service | Each platform's app | Your WhatsApp, iMessage, Slack or email |
Things to ask your restaurant or hotel.
- 01
"what's on tomorrow"
You get: Covers by sitting, the large tables, guest notes and anything still unconfirmed, from your booking system.
- 02
"do the fish and veg orders for friday from the pars"
You get: An order per supplier, worked out from your par levels and what's on hand, ready to send after your yes.
- 03
"reply to the wedding inquiry from the Garcias, offer the terrace"
You get: A reply with the terrace's availability for their date, your event menu and terms, drafted for your yes.
- 04
"draft replies to this week's reviews"
You get: A reply for each new review in your voice, the critical ones first, for you to approve.
- 05
"Every Sunday at 6 send me next week's shifts from the schedule sheet."
You get: A message that lands on the minute with each person's shifts, ready to forward or post to the staff group.
Frequently asked questions.
Does it work with my booking system?
If it has an app, connect it in a click. If it's a website with no app, Cicada uses its own browser with your login kept in a vault, and you can watch it and take over.
Will it reply to guests on its own?
No. Booking replies, review replies and supplier orders wait for your OK, and a 👍 in the chat sends them. It never spends money or makes a money decision on its own.
Can the staff use it?
Add it to the staff WhatsApp group and it answers when someone names it. It acts on your instructions only, and never messages anyone privately unless you ask.
Where do I talk to it?
WhatsApp, iMessage, Slack, email or the web app. Link your phone with a code and text it mid-service; it answers in the same thread.
Can it read invoices and delivery notes?
Yes. Send a photo or a PDF and it reads it: it can check a delivery against the order and put the lines in a sheet.
Can my managers have their own?
Yes. Everyone in your workspace gets their own agent. Shared apps like the booking system and the schedule are connected once; each person's inbox stays under their own login.
Will it remember our menus and terms?
It keeps a memory of your menus, your suppliers, your terms and your rules that you can read and edit in the app. Corrections stick.
What does it cost?
Every workspace starts with 300 free credits. You add a card at sign-up and nothing is charged until you run low; then it's $25 for 200 credits, with no subscription. A quick reply is about 5 credits and a typical run under 20; plans start at $99 a month.
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One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.