An AI IT support assistant in your help channel.
People ask in Slack and it answers from your own IT docs, logs access and onboarding requests in the ticketing tool you connect, and keeps the device and license lists current. Anything it can't answer goes to a person.
300 free credits to start. Live in two minutes.
What is an AI IT support assistant?
An AI IT support assistant is an agent that takes the first line of IT questions so your IT person isn't answering the same ones all day. Cicada's sits in a Slack help channel and answers when someone names it, from your own docs in Notion or Google Docs. It logs access and onboarding requests in Jira, Linear or the tracker you connect, keeps the device and software license list in a sheet, and hands anything it can't answer to a person with the details written up. It doesn't reset passwords or change permissions itself.
What your AI IT support assistant does.
Answers in the help channel
In Slack, when someone names it, from your own IT docs and past answers. The printer, the Wi-Fi and the VPN questions stop landing on one person.
Logs access and onboarding requests
New starter, new tool, new permission: logged as a ticket in Jira, Linear or the tracker you connect, with who, what and when, assigned to the right person.
Keeps the device and license lists
Who has which laptop, which software seats you pay for and when each renews, in a Google Sheet it updates as requests come through.
Flags renewals before they bill
A message before each software renewal with the seats you pay for and who holds them, so you can cut the ones nobody uses.
Runs onboarding and offboarding checklists
Accounts to create, devices to hand out, things to collect on the last day. It tracks each item and nudges the owner after your yes.
Escalates to a person
Anything your docs don't cover, anything urgent and anything that needs admin rights goes to your IT person with the question and what's been tried.
Who hires an AI IT support assistant.
IT questions off your plate
The printer, the Wi-Fi and the guest network answered in Slack from the guide you already wrote.
A first line you don't have to hire
Repeat questions answered and requests logged, so your day goes on the work that needs admin access.
Onboarding ready on day one
Accounts, devices and access requested before the start date, and the checklist tracked to the end.
Know what software you pay for
Every seat and every renewal in one sheet, with a heads-up before the next bill.
License spend in one place
Seats, owners and renewal dates kept current, ready for the budget review.
Offboarding without loose ends
A last-day checklist so laptops come back and every account removal is logged for IT.
Set up in three steps.
Say what the job is
Describe the role in a sentence when you sign up, or tell the agent in the chat. It writes its own brief, which you can read and change any time.
Connect the apps it needs
One click for most apps. Each one can be Full, Ask first or Read-only, for every agent in the workspace.
Link your phone, or don't
Scan a code and it's in your iMessage or WhatsApp. Or keep it in the app, Slack and email. Hand it the first job in the same message.
Nothing goes out without your yes.
Nothing goes out without your yes
Anything that can't be undone, and any message to another person, waits for your OK. Approve with a 👍 in the chat, or set a role to full autonomy once you trust it.
Read-only is a real lock
Make any app read-only and the agent can look but never change a thing. It applies to every agent in the workspace, from their next run.
Every step on the record
Each run shows what it read, what it did and what it sent, step by step, in the Activity tab. Corrections you make stick.
What it won't do.
Won't pretend
If it couldn't confirm something, it leaves it out and says so. A number without a source doesn't go in a message.
Won't go around you
It never messages anyone on your behalf unless you asked, never spends money, and never makes a judgement call about money on its own.
Won't change access itself
It logs requests and tracks them. Passwords, permissions and anything that needs admin rights are changed by a person.
Three ways to run first-line IT
| Task | Doing it yourself | An IT ticketing tool | An AI IT support assistant |
|---|---|---|---|
| Repeat questions | Answered again, by you | A ticket each time | Answered in Slack from your docs |
| Access requests | A DM you lose | A form people have to find | Asked in Slack, logged as a ticket with the details |
| Device and license lists | A sheet nobody updates | If you set up asset tracking | Kept current as requests come through |
| Software renewals | The bill arrives | Depends on the tool | A message before each one with the seats you pay for |
| Anything needing admin rights | You | You, from the queue | Handed to you with the question and what's been tried |
| Where people ask | Wherever they catch you | The ticket portal | The Slack channel they're already in |
Things to ask your AI IT support assistant.
- 01
"@Cicada how do I set up the VPN on a new laptop?"
You get: The steps from your IT guide in the thread with a link to the doc; if the guide doesn't cover it, it says so and passes it to IT.
- 02
"Log a request: Marta needs edit access to the finance drive."
You get: A ticket in Jira with who needs what and why, assigned to your IT person.
- 03
"Who still has a laptop from the old batch, and when do our Slack seats renew?"
You get: The names from the device sheet and the renewal date, with the number of seats you pay for.
- 04
"Andy's last day is Friday. Run offboarding."
You get: A checklist in Jira: accounts to remove, the laptop to collect, files to hand over, with an owner on each item.
- 05
"Every Monday at 9, tell me what's open in IT and what's been waiting longest."
You get: A weekly message on the minute: open requests, the oldest three, and anything due this week.
Frequently asked questions.
Where do people ask it?
In a Slack channel like #it-help, where it answers when someone names it, or one-to-one in Slack, iMessage, WhatsApp, email or the web app. It answers in the thread it was asked in.
Where do its answers come from?
From the docs you give it: your IT guide in Notion or Google Docs, setup notes and past answers. If your docs don't cover something, it says so and hands the question to a person instead of guessing.
Can it reset passwords or grant access?
No. It logs the request with the details, assigns it to the person with admin rights and says in the thread that it's logged. The change itself is made by a person.
Which ticketing tools does it work with?
Jira, Linear, Zendesk and the others you connect. If you don't use one, it can keep the requests in a Google Sheet.
How does it keep the license list current?
It updates the sheet as requests come through and can check it against admin exports you send it. Renewal dates come from you or from the invoices in a connected inbox.
What won't it do?
It won't change permissions, reset accounts or touch anyone's device, won't message anyone unless asked, and won't guess at a fix your docs don't support.
Can my team use it?
Yes. Everyone in your workspace gets their own agent. Slack and the ticketing tool are connected once for the team; each person's inbox stays under their own login.
What does it cost?
Every workspace starts with 300 free credits. You add a card at sign-up and nothing is charged until you run low; then it's $25 for 200 credits, with no subscription. A quick reply is about 5 credits and a typical run under 20; plans start at $99 a month.
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One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.