An AI property management assistant for every building.
It reads tenant emails and messages, logs every maintenance request and chases the contractor until the job is done. It reminds you about rent and renewals, and writes the inspection checklist before you walk the unit.
300 free credits to start. Live in two minutes.
What is an AI property management assistant?
An AI property management assistant is an agent that handles the day-to-day messages and paperwork of running rental units. Cicada's triages tenant emails from your connected inbox and messages in the WhatsApp groups you add it to, drafts replies for your yes, logs each maintenance request in a sheet with the unit, the photo and the date, and follows up with the contractor until the job is closed. It sends rent and renewal reminders on a schedule and writes inspection checklists as documents. It never makes a decision about money or a tenancy on its own.
What your AI property management assistant does.
Triages tenant messages
Reads tenant emails in your connected inbox and messages in the WhatsApp groups you add it to, sorts them by urgency, and tells you what needs you first.
Drafts the replies
Writes answers to the routine questions (parking, bins, access, move-in dates) from your building notes, and sends them after your yes.
Logs maintenance requests
Every request goes in a sheet with the unit, the photo, the date and who's on it, and a repeat problem in the same unit is flagged.
Chases contractors
Sends the job to the contractor you use and follows up until they give a time and the work is done, then closes the log entry. It can also place a call for you (paid plans, US, Canada and UK).
Rent and renewal reminders
Drafts rent reminders on the schedule you set and sends them after your yes, and lists the leases coming up for renewal in the next 60 days from your lease sheet.
Inspection checklists
Writes a checklist for each move-in, move-out or routine inspection as a document on a link, and turns the photos and notes you send back into the report.
Who hires an AI property management assistant.
Tenants answered without living on your phone
Messages read, sorted and drafted, with only the ones that need you sent your way.
Every request logged, every contractor chased
One maintenance log across buildings, updated as jobs move.
Turnovers that don't slip
Cleaner and maintenance follow-ups chased between guests, with a checklist for each changeover.
Repeat problems spotted
The same leak in the same unit flagged before the third call-out.
Renewals on time
Leases coming up in the next 60 days listed every month, with a renewal note drafted for each.
One answer across buildings
Ask what's open across every property and get one list, by building and urgency.
Set up in three steps.
Say what the job is
Describe the role in a sentence when you sign up, or tell the agent in the chat. It writes its own brief, which you can read and change any time.
Connect the apps it needs
One click for most apps. Each one can be Full, Ask first or Read-only, for every agent in the workspace.
Link your phone, or don't
Scan a code and it's in your iMessage or WhatsApp. Or keep it in the app, Slack and email. Hand it the first job in the same message.
Nothing goes out without your yes.
Nothing goes out without your yes
Anything that can't be undone, and any message to another person, waits for your OK. Approve with a 👍 in the chat, or set a role to full autonomy once you trust it.
Read-only is a real lock
Make any app read-only and the agent can look but never change a thing. It applies to every agent in the workspace, from their next run.
Every step on the record
Each run shows what it read, what it did and what it sent, step by step, in the Activity tab. Corrections you make stick.
What it won't do.
Won't pretend
If it couldn't confirm something, it leaves it out and says so. A number without a source doesn't go in a message.
Won't go around you
It never messages anyone on your behalf unless you asked, never spends money, and never makes a judgement call about money on its own.
Won't read what isn't shared
Teammates' agents work only through the apps the workspace shares. Your inbox and your personal apps stay under your own login.
Three ways to run tenant requests and repairs
| Task | By hand | Property management software | An AI property management assistant |
|---|---|---|---|
| Tenant messages | Read whenever you get to them | A portal tenants have to use | Read in your inbox and WhatsApp groups, sorted by urgency |
| Maintenance requests | Notes scattered across texts | A ticket in the portal | Logged in a sheet with the photo, unit and date |
| Chasing contractors | Calls you keep meaning to make | A work order sent once | Followed up until a time is set and the job is closed |
| Rent and renewal reminders | A calendar alert, maybe | Automatic notices | Drafted on a schedule, sent after your yes |
| Inspections | Last year's checklist | A template inside the app | A checklist per unit, and the report written from your photos |
| Setup | None | Moving every tenant and lease in | Connect your inbox and your lease sheet |
Things to ask your AI property management assistant.
- 01
"what came in from tenants since friday, most urgent first"
You get: A sorted list of tenant messages, what each one wants, and a reply drafted for the routine ones.
- 02
"log 3B's leak and send it to ridge plumbing"
You get: A new row in the maintenance log and the job sent to the contractor with the photo, after your yes.
- 03
"which leases are up for renewal before march"
You get: Units, tenants and end dates from your lease sheet, with a renewal note drafted for each.
- 04
"on the 28th every month remind everyone rent is due on the 1st"
You get: A monthly reminder drafted for each tenant on the 28th, sent after your 👍.
- 05
"make a move out inspection checklist for 2C at Highland Rentals"
You get: A room-by-room checklist on a link. Send it photos and notes as you walk the unit and it writes the report.
Frequently asked questions.
Where do I talk to it?
iMessage, WhatsApp, Slack, email or the web app. Tenants reach it through your connected inbox or a WhatsApp group you add it to; in a group it stays quiet until someone names it.
Will it reply to tenants on its own?
Only if you allow it. A message to a tenant waits for your 👍 in the chat unless you've set the role to full autonomy, and it only sends from your own connected inbox.
Does it collect rent?
No. It reminds, and it tells you who's late if your rent sheet or accounting app shows it, but it never takes or moves money and never decides on a late fee or a deposit.
Will it give tenants lease or legal advice?
No. It answers routine questions from the building notes you give it and passes anything about the lease, deposits or a dispute to you.
Can it read photos of the damage?
Yes. Tenants' photos and your own, PDFs of quotes and invoices, and voice notes. It adds them to the maintenance log and the inspection report.
Does it work with my property management software?
It connects to 1,000+ apps, and for a site with no app it uses its own browser with your logins kept in a vault. Many landlords start with a Google Sheet for leases and the maintenance log, which it keeps up for you.
Can my team use it too?
Yes. Everyone in your workspace gets their own agents. The maintenance log and shared apps are connected once for the team; each person's inbox stays under their own login.
What does it cost?
Every workspace starts with 300 free credits. You add a card at sign-up and nothing is charged until you run low; then it's $25 for 200 credits, with no subscription. A quick reply is about 5 credits and a typical run under 20; plans start at $99 a month.
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One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.