An AI teammate for ServiceNow.
Connect ServiceNow and your Cicada agent works in it for you: 5 ServiceNow actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.
300 free credits. No card. Read-only if you want.
- What did customers write in to ServiceNow about most this week?
- Find the ServiceNow tickets waiting more than a day and draft replies for me to check.
- Summarise everything Northwind has raised in ServiceNow before my call.
- Text me the number of open ServiceNow tickets at 9 every morning.
5 ServiceNow actions, picked for what you ask.
About ServiceNow: ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.
Reads
2 in all · always allowed- Find fileFinds a file in a specified ServiceNow table. this endpoint allows you to find a file with the…
- Get recordsRetrieves a record from a specified ServiceNow table. this endpoint allows you to retrieve a record…
Changes
3 in all · off when ServiceNow is read-only- Create a recordCreates a new record in a specified ServiceNow table. this endpoint allows you to create a new…
- Delete a recordDeletes a record from a specified ServiceNow table. this endpoint allows you to delete a record…
- Attach file to recordAttaches a file to a specified record in a ServiceNow table.
Showing 5 of 5. Your agent can use every one of them; you don't pick them, you ask for the outcome.
Connected in a minute. In your control after that.
Connect ServiceNow
Open Connections, find ServiceNow and paste an API key from your ServiceNow account settings. Cicada checks it works before saving it.
Choose what it may do
Full, Ask first or Read-only, for the whole workspace. Share ServiceNow with the team, or keep it under each person's own login.
Ask from anywhere
Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a ServiceNow job on a schedule: every morning, every Friday.
ServiceNow, together with the rest of your stack.
Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.
More customer support integrations
Often used alongside
ServiceNow and Cicada, answered.
Does Cicada integrate with ServiceNow?
Yes. ServiceNow is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.
How do I connect ServiceNow?
Open Connections, find ServiceNow and paste an API key from your ServiceNow account settings. Cicada checks it works before saving it.
What can Cicada do in ServiceNow?
5 actions: 2 that read from ServiceNow and 3 that change things in it, for example find file, get records, create a record. It picks the right ones for what you ask and chains them with your other apps.
Can I stop Cicada changing things in ServiceNow?
Yes. In Connections, set ServiceNow to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.
Can I ask about ServiceNow from my phone?
Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run ServiceNow jobs on a schedule, like every morning at 8.
Is my ServiceNow data safe?
Your ServiceNow login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.
One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.