An AI teammate for Gorgias.
Connect Gorgias and your Cicada agent works in it for you. Ask from iMessage, WhatsApp, Slack or the app, and it answers in the same thread.
300 free credits. No card. Read-only if you want.
- What did customers write in to Gorgias about most this week?
- Find the Gorgias tickets waiting more than a day and draft replies for me to check.
- Summarise everything Northwind has raised in Gorgias before my call.
- Text me the number of open Gorgias tickets at 9 every morning.
Built for Gorgias.
About Gorgias: Gorgias is the customer support helpdesk for ecommerce brands: email, chat and social tickets with order context.
- Triage and tag tickets
- Summarise what customers are writing in about
- Add internal notes, close and reassign tickets
- Reply to customers with your go-ahead
Replying to a ticket emails the customer, so Cicada asks first unless you tell it otherwise.
Connected in a minute. In your control after that.
Connect Gorgias
Paste your Gorgias API key, your login email and your Gorgias subdomain.
Choose what it may do
Full, Ask first or Read-only, for the whole workspace. Share Gorgias with the team, or keep it under each person's own login.
Ask from anywhere
Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Gorgias job on a schedule: every morning, every Friday.
Gorgias, together with the rest of your stack.
Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.
More customer support integrations
Often used alongside
Gorgias and Cicada, answered.
Does Cicada integrate with Gorgias?
Yes. Gorgias is one of the 888 apps with a page here, and it connects through Cicada's own connector. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.
How do I connect Gorgias?
Paste your Gorgias API key, your login email and your Gorgias subdomain.
What can Cicada do in Gorgias?
Triage and tag tickets; summarise what customers are writing in about; add internal notes, close and reassign tickets; reply to customers with your go-ahead.
Can I stop Cicada changing things in Gorgias?
Yes. In Connections, set Gorgias to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change. Replying to a ticket emails the customer, so Cicada asks first unless you tell it otherwise.
Can I ask about Gorgias from my phone?
Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Gorgias jobs on a schedule, like every morning at 8.
Is my Gorgias data safe?
Your Gorgias login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.
One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.