An AI teammate for Zendesk.
Connect Zendesk and your Cicada agent works in it for you: 12 Zendesk actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.
300 free credits. No card. Read-only if you want.
- What did customers write in to Zendesk about most this week?
- Find the Zendesk tickets waiting more than a day and draft replies.
- Summarise every Zendesk ticket from Northwind before my call.
- Text me the open ticket count at 9 every morning.
12 Zendesk actions, picked for what you ask.
About Zendesk: Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement
Reads
6 in all · always allowed- List TicketsList Zendesk tickets with pagination and filtering.
- Count Zendesk OrganizationsCount the number of organizations in Zendesk.
- Get Zendesk TicketGet ticket details from Zendesk.
- Get Zendesk About MeGet information about the owner account in Zendesk.
- Get Zendesk OrganizationGet information about a specific organization in Zendesk.
- Get Zendesk OrganizationsGet all organizations in Zendesk.
Changes
6 in all · off when Zendesk is read-only- Create Zendesk TicketCreate a ticket in Zendesk.
- Delete Zendesk TicketDelete a ticket in Zendesk.
- Reply to Zendesk TicketAction to reply to a Zendesk ticket by adding a comment.
- Create Zendesk OrganizationCreate an organization in Zendesk.
- Delete Zendesk OrganizationDelete an organization in Zendesk.
- Update Zendesk OrganizationUpdate an organization in Zendesk.
Showing 12 of 12. Your agent can use every one of them; you don't pick them, you ask for the outcome.
Connected in a minute. In your control after that.
Connect Zendesk
Open Connections, find Zendesk and press Connect. You sign in on Zendesk's own page; there's nothing to configure.
Choose what it may do
Full, Ask first or Read-only, for the whole workspace. Share Zendesk with the team, or keep it under each person's own login.
Ask from anywhere
Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Zendesk job on a schedule: every morning, every Friday.
Zendesk, together with the rest of your stack.
Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.
More sales & crm integrations
Often used alongside
Zendesk and Cicada, answered.
Does Cicada integrate with Zendesk?
Yes. Zendesk is one of the 888 apps with a page here, and it connects with one click. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.
How do I connect Zendesk?
Open Connections, find Zendesk and press Connect. You sign in on Zendesk's own page; there's nothing to configure.
What can Cicada do in Zendesk?
12 actions: 6 that read from Zendesk and 6 that change things in it, for example list tickets, count zendesk organizations, get zendesk ticket. It picks the right ones for what you ask and chains them with your other apps.
Can I stop Cicada changing things in Zendesk?
Yes. In Connections, set Zendesk to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.
Can I ask about Zendesk from my phone?
Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Zendesk jobs on a schedule, like every morning at 8.
Is my Zendesk data safe?
Your Zendesk login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.
One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.