An AI teammate for Supportbee.
Connect Supportbee and your Cicada agent works in it for you: 33 Supportbee actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.
300 free credits. No card. Read-only if you want.
- What did customers write in to Supportbee about most this week?
- Find the Supportbee tickets waiting more than a day and draft replies for me to check.
- Summarise everything Northwind has raised in Supportbee before my call.
- Text me the number of open Supportbee tickets at 9 every morning.
33 Supportbee actions, picked for what you ask.
About Supportbee: SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
Reads
14 in all · always allowed- Fetch EmailsRetrieve all forwarding email addresses for the company. use when you need to view or manage…
- List TicketsList tickets. use when you need a paginated view of tickets with optional filters.
- List Ticket RepliesList all replies for a specific ticket. use after confirming the ticket id is valid.
- List Ticket CommentsList all comments for a ticket. use after confirming the ticket id to retrieve its conversation…
- Fetch SupportBee LabelsRetrieve all custom labels. use when you need to list labels for ticket categorization.
- Get Replies Count ReportGet replies count data points over time. use when analyzing agent reply performance over a date…
- Get Tickets Count ReportGet ticket count data points over time. use when you need the total number of tickets for a given…
- Search SupportBee TicketsSearch Supportbee tickets. use when you need to find tickets by query with pagination.
- Get Avg First Response Time ReportRetrieve average first response time data points. use when analyzing first-response performance…
- Fetch SnippetsFetch all saved snippets. use when you need to list available snippets for the company.
Changes
19 in all · off when Supportbee is read-only- Create Ticket ReplyPost a reply to a ticket. use after retrieving ticket details to respond to customers.
- Assign Ticket to TeamAssign a ticket to a team. use after confirming ticket and team ids are valid.
- Trash SupportBee TicketTrash a Supportbee ticket by its id. use when you need to remove a ticket into the trash folder.
- Create SupportBee TicketCreate a new support ticket. use when you need to open a ticket with subject, requester email, and…
- Delete SupportBee TicketPermanently delete a trashed ticket. use when you need to remove a ticket from trash permanently.
- Archive SupportBee TicketArchive a Supportbee ticket by its id. use when you want to move resolved tickets to the archive.
- Unassign User From TicketUnassign the user from a ticket. use when you need to remove the assigned user before reassigning…
- Mark SupportBee Ticket as SpamMark a Supportbee ticket as spam. use when you need to flag unwanted or malicious ticket…
- Mark SupportBee Ticket as AnsweredMark a ticket as answered. use after sending response to update ticket status.
- Create RuleCreate a new routing or automation rule in Supportbee. use after defining rule conditions and…
Showing 20 of 33. Your agent can use every one of them; you don't pick them, you ask for the outcome.
Connected in a minute. In your control after that.
Connect Supportbee
Open Connections, find Supportbee and paste an API key from your Supportbee account settings. Cicada checks it works before saving it.
Choose what it may do
Full, Ask first or Read-only, for the whole workspace. Share Supportbee with the team, or keep it under each person's own login.
Ask from anywhere
Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Supportbee job on a schedule: every morning, every Friday.
Supportbee, together with the rest of your stack.
Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.
More customer support integrations
Often used alongside
Supportbee and Cicada, answered.
Does Cicada integrate with Supportbee?
Yes. Supportbee is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.
How do I connect Supportbee?
Open Connections, find Supportbee and paste an API key from your Supportbee account settings. Cicada checks it works before saving it.
What can Cicada do in Supportbee?
33 actions: 14 that read from Supportbee and 19 that change things in it, for example fetch emails, list tickets, list ticket replies. It picks the right ones for what you ask and chains them with your other apps.
Can I stop Cicada changing things in Supportbee?
Yes. In Connections, set Supportbee to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.
Can I ask about Supportbee from my phone?
Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Supportbee jobs on a schedule, like every morning at 8.
Is my Supportbee data safe?
Your Supportbee login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.
One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.