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Customer support · Connects with an API key

An AI teammate for Plain.

Connect Plain and your Cicada agent works in it for you: 23 Plain actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Plain
  • What did customers write in to Plain about most this week?
  • Find the Plain tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Plain before my call.
  • Text me the number of open Plain tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Plain

23 Plain actions, picked for what you ask.

About Plain: Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.

Reads

12 in all · always allowed
  • Fetch Tier
    Fetch a tier by its id. use when you have a tier id and need its metadata before proceeding.
  • List Tiers
    Retrieve a list of tiers with pagination. use when you need to browse available tiers after…
  • Fetch Issues
    Fetch external issue links for a customer. use when you need to list all issues across a customer's…
  • List Threads
    List all threads. use when you need to retrieve thread summaries with optional pagination.
  • List Threads
    Retrieve a paginated list of threads. use when you need to list threads with optional status…
  • Fetch Company
    Fetch company details by id. use when you need the full profile of a company, including name,…
  • Get Customers
    Fetch a list of customers. use when retrieving multiple customer records with pagination,…
  • Get User By ID
    Fetch user by id. use when you have a valid user id to retrieve detailed user information.
  • Get Thread By ID
    Fetch details of a specific thread using its unique identifier.
  • Get Customer By ID
    Retrieve details of a specific customer by their unique id.

Changes

11 in all · off when Plain is read-only
  • Delete User
    Delete a user from the system. use when you need to remove a user by their id after confirming…
  • Send Message
    Send a new message within a thread. use after identifying the thread and preparing message content.
  • Create Thread
    Create a new thread. use after obtaining valid customer identifier.
  • Update Thread
    Update a thread's title. use when renaming a thread after confirming its id.
  • Update Company
    Update an existing company's details. use when modifying a company's name or domain.
  • Create Customer
    Create a customer. use after gathering email and full name to provision a new customer in Plain.
  • Delete Customer
    Delete a customer from the system. use when you need to remove a customer by their id.
  • Upsert Customer
    Upsert (create or update) a customer. use when syncing or ensuring a customer record exists before…
  • Add Customer To Group
    Add a customer to one or more customer groups. use when you have a customer and groups ready.
  • Create Customer Group
    Create a new customer group. use when needing to group customers for segmentation.

Showing 20 of 23. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Plain

    Open Connections, find Plain and paste an API key from your Plain account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Plain with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Plain job on a schedule: every morning, every Friday.

Works with your other tools

Plain, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationOnedesk integrationFuseDesk integrationSuperchat integrationHelpdesk integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Plain and Cicada, answered.

Does Cicada integrate with Plain?

Yes. Plain is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Plain?

Open Connections, find Plain and paste an API key from your Plain account settings. Cicada checks it works before saving it.

What can Cicada do in Plain?

23 actions: 12 that read from Plain and 11 that change things in it, for example fetch tier, list tiers, fetch issues. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Plain?

Yes. In Connections, set Plain to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Plain from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Plain jobs on a schedule, like every morning at 8.

Is my Plain data safe?

Your Plain login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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