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Customer support · Connects with an API key

An AI teammate for Gleap.

Connect Gleap and your Cicada agent works in it for you: 29 Gleap actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Gleap
  • What did customers write in to Gleap about most this week?
  • Find the Gleap tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Gleap before my call.
  • Text me the number of open Gleap tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Gleap

29 Gleap actions, picked for what you ask.

About Gleap: Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.

Reads

17 in all · always allowed
  • Get a ticket
    Retrieve a specific ticket by its ID. Use after confirming the ticket ID.
  • Get All Teams
    Retrieve all teams. Use when you need a list of all teams for the authenticated project.
  • Get a Checklist
    Retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
  • Get All Tickets
    Retrieve all tickets. Use when you need to list all tickets for the authenticated project.
  • Get a Collection
    Retrieve a help center collection by ID. Use when you need to fetch specific collection details by…
  • Get all articles
    Retrieve all articles in a help center collection. Use when you have a helpcenterCollectionId and…
  • Get all sessions
    Retrieve all sessions for the current project. Use after project context is confirmed.
  • Get current user
    Retrieve the currently authenticated user's details. Use when you need the user's profile and…
  • Search for Tickets
    Search for tickets. Use when needing to find tickets based on search criteria.
  • Get All Collections
    Retrieve all help center collections. Use when you need to list all collections for the…

Changes

12 in all · off when Gleap is read-only
  • Track events
    Track server-side customer events. Use when you have collected a batch of events and want to send…
  • Link a Ticket
    Link a ticket. Use when you need to connect two existing tickets after confirming both IDs exist.
  • Unlink a Ticket
    Unlink a ticket. Use after confirming both tickets are linked to remove their association.
  • Archive a Ticket
    Archive a ticket. Use after confirming the ticket ID and that the ticket is resolved.
  • Create a new team
    Create a new team. Use when you have team details ready and want to assign tickets among members.
  • Unarchive a Ticket
    Unarchive a ticket. Use when you need to restore a previously archived ticket after validation.
  • Create a Collection
    Create a help center collection. Use when adding a new organizational grouping in your Help Center.
  • Create a new ticket
    Create a new ticket. Use when you have ticket details ready to open a support ticket.
  • Update Chat Message
    Update a chat message. Use when you need to modify the content of an existing chat message after…
  • Create a new chat message
    Create a new chat message. Use when sending a message in an active chat session.

Showing 20 of 29. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Gleap

    Open Connections, find Gleap and paste an API key from your Gleap account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Gleap with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Gleap job on a schedule: every morning, every Friday.

Works with your other tools

Gleap, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationOnedesk integrationFuseDesk integrationPlain integrationSuperchat integrationHelpdesk integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Gleap and Cicada, answered.

Does Cicada integrate with Gleap?

Yes. Gleap is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Gleap?

Open Connections, find Gleap and paste an API key from your Gleap account settings. Cicada checks it works before saving it.

What can Cicada do in Gleap?

29 actions: 17 that read from Gleap and 12 that change things in it, for example get a ticket, get all teams, get a checklist. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Gleap?

Yes. In Connections, set Gleap to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Gleap from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Gleap jobs on a schedule, like every morning at 8.

Is my Gleap data safe?

Your Gleap login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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