Customer support · Connects with an API key

An AI teammate for Helpdesk.

Connect Helpdesk and your Cicada agent works in it for you: 15 Helpdesk actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

Start free

300 free credits. No card. Read-only if you want.

Things to ask about Helpdesk
  • What did customers write in to Helpdesk about most this week?
  • Find the Helpdesk tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Helpdesk before my call.
  • Text me the number of open Helpdesk tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Helpdesk

15 Helpdesk actions, picked for what you ask.

About Helpdesk: HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.

Reads

15 in all · always allowed
  • List Rules
    Retrieve a list of rules configured in the account. Use after authentication when you need an…
  • List Teams
    List all teams for the authenticated Helpdesk account. Use after providing valid credentials to…
  • List Views
    List agent views. Use when you need to retrieve saved ticket views after authentication.
  • View Agent
    Retrieve details of a specific agent (v1). Use after confirming agent ID.
  • List Agents
    List agents. Use when you need to retrieve all agents on the account.
  • List Tickets
    List tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets…
  • List Contacts
    List contacts. Use when you need to retrieve contacts with optional filters and pagination.
  • List Licenses
    List all licenses for an account. Use when you need to retrieve license configurations.
  • List Webhooks
    List all webhooks configured for events. Use when you need to retrieve webhook configurations for…
  • List Custom Fields
    List all custom fields defined in the account. Use when you need to view or manage custom fields.
  • List Email Domains
    List email domains configured for the account. Use when you need to retrieve all configured email…
  • List Subscriptions
    List subscriptions. Use when you need to retrieve current or historical subscription details.
  • List Trusted Emails
    Retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after…
  • List Reply Addresses
    Retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
  • List Canned Responses
    List canned responses. Use when you need to retrieve all predefined reply templates for tickets.

Changes

0 in all · off when Helpdesk is read-only

None in this app.

Showing 15 of 15. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Helpdesk

    Open Connections, find Helpdesk and paste an API key from your Helpdesk account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Helpdesk with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Helpdesk job on a schedule: every morning, every Friday.

Works with your other tools

Helpdesk, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

Questions

Helpdesk and Cicada, answered.

Does Cicada integrate with Helpdesk?

Yes. Helpdesk is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Helpdesk?

Open Connections, find Helpdesk and paste an API key from your Helpdesk account settings. Cicada checks it works before saving it.

What can Cicada do in Helpdesk?

15 actions: 15 that read from Helpdesk and 0 that change things in it, for example list rules, list teams, list views. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Helpdesk?

Yes. In Connections, set Helpdesk to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Helpdesk from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Helpdesk jobs on a schedule, like every morning at 8.

Is my Helpdesk data safe?

Your Helpdesk login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

Start free