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Customer support · Connects with an API key

An AI teammate for Helpwise.

Connect Helpwise and your Cicada agent works in it for you: 36 Helpwise actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Helpwise
  • What did customers write in to Helpwise about most this week?
  • Find the Helpwise tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Helpwise before my call.
  • Text me the number of open Helpwise tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Helpwise

36 Helpwise actions, picked for what you ask.

About Helpwise: Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

Reads

17 in all · always allowed
  • Get Conversation
    Retrieve details of a specific conversation. Use when you need full conversation context.
  • Get Attachment
    Retrieve a specific attachment. Use when you need to fetch an attachment by its ID;
  • Get Helpwise Tag
    Retrieve a specific tag. Use when you need to fetch the properties of a tag by its ID.
  • Get Conversations
    Retrieve a list of conversations. Use when you need to list and paginate support conversations for…
  • Get Helpwise Team
    Retrieve details of a specific team by its ID. Use after confirming the team_id.
  • Get Helpwise Teams
    Retrieve Helpwise teams. Use when you need to list and paginate all teams for assignment or…
  • Get Helpwise Users
    Retrieve Helpwise users list. Use when you need to fetch and paginate agents for assignment.
  • Get Helpwise Contact
    Retrieve details of a specific contact. Use when you know the contact ID and need full contact…
  • Get Helpwise Mailbox
    Retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full…
  • Get Helpwise Webhook
    Retrieve details of a specific webhook. Use when you know the webhook ID and need full webhook…

Changes

19 in all · off when Helpwise is read-only
  • Delete Tag
    Delete a tag. Use when you need to remove an existing tag by its unique identifier after confirming…
  • Delete Team
    Delete a team. Use when you need to remove an existing team by its unique identifier after…
  • Delete Contact
    Delete a contact. Use when you need to remove an existing contact by its unique identifier.
  • Create attachment
    Upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment…
  • Delete Mailbox
    Delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
  • Update Mailbox
    Update an existing mailbox. Use when you need to modify mailbox properties (for example name,…
  • Delete Template
    Delete a template. Use when you need to permanently remove an email template by its ID after…
  • Delete Signature
    Delete an email signature. Use when you need to remove a specific signature by its unique…
  • Update Helpwise Tag
    Update an existing tag. Use when you need to modify a tag's name or color after confirming the tag…
  • Create Helpwise Team
    Create a new team. Use when you need to group users under a team.

Showing 20 of 36. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Helpwise

    Open Connections, find Helpwise and paste an API key from your Helpwise account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Helpwise with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Helpwise job on a schedule: every morning, every Friday.

Works with your other tools

Helpwise, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationSupportbee integrationGleap integrationOnedesk integrationFuseDesk integrationPlain integrationSuperchat integrationHelpdesk integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Helpwise and Cicada, answered.

Does Cicada integrate with Helpwise?

Yes. Helpwise is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Helpwise?

Open Connections, find Helpwise and paste an API key from your Helpwise account settings. Cicada checks it works before saving it.

What can Cicada do in Helpwise?

36 actions: 17 that read from Helpwise and 19 that change things in it, for example get conversation, get attachment, get helpwise tag. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Helpwise?

Yes. In Connections, set Helpwise to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Helpwise from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Helpwise jobs on a schedule, like every morning at 8.

Is my Helpwise data safe?

Your Helpwise login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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