cicada
Start free
Customer support · Connects with an API key

An AI teammate for Onedesk.

Connect Onedesk and your Cicada agent works in it for you: 28 Onedesk actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

Start free

300 free credits. No card. Read-only if you want.

Things to ask about Onedesk
  • What did customers write in to Onedesk about most this week?
  • Find the Onedesk tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Onedesk before my call.
  • Text me the number of open Onedesk tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Onedesk

28 Onedesk actions, picked for what you ask.

About Onedesk: OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.

Reads

16 in all · always allowed
  • Get Issues
    Retrieve a list of issues. use when you need to fetch all issues from Onedesk.
  • Get Tickets
    Retrieve a list of tickets. use when you need to fetch all tickets from Onedesk.
  • Get Comments
    Retrieve all comments. use when you need to list or process existing comments.
  • Get Messages
    Retrieve a list of messages. use when you need to list all messages from Onedesk.
  • Get Worklogs
    Retrieve all worklogs. use when you need to list or process existing worklog entries.
  • Get Timesheets
    Retrieve a list of timesheet entries. tries multiple endpoint variants and header permutations to…
  • Get Attachments
    Retrieve a list of attachments. use when you need to fetch all attachments from Onedesk.
  • Get Requirements
    Retrieve a list of requirements. use when you need to fetch all requirements from Onedesk.
  • Get Task Details
    Retrieve details of a specific task in Onedesk. use when you have a task id and need full task…
  • Get Issue Details
    Retrieve details of a specific issue. use when you have the issue id and need its full details.

Changes

12 in all · off when Onedesk is read-only
  • Delete Task
    Delete a specific task. use when you need to remove an existing task by its id after confirming its…
  • Delete User
    Delete a user by its id. use after confirming the user should be removed.
  • Delete Ticket
    Delete a ticket by its id. use when you need to remove a ticket from Onedesk after confirming it's…
  • Delete Comment
    Delete a specific comment by its id. use when you have confirmed the comment should be removed.
  • Delete Message
    Delete a specific message. use when you need to remove an existing message by its id after…
  • Delete Project
    Delete a project by its id. use when you need to remove a project from Onedesk after confirming…
  • Delete Worklog
    Delete a worklog by its id. use when you need to remove a worklog entry after confirming it's no…
  • Delete Customer
    Delete a customer. use after confirming the customer id before removal.
  • Delete Timesheet
    Delete a timesheet by its id. use when you need to remove a specific timesheet after confirming…
  • Delete Attachment
    Delete a specific attachment. use when you need to remove an existing attachment by its id after…

Showing 20 of 28. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Onedesk

    Open Connections, find Onedesk and paste an API key from your Onedesk account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Onedesk with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Onedesk job on a schedule: every morning, every Friday.

Works with your other tools

Onedesk, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationFuseDesk integrationPlain integrationSuperchat integrationHelpdesk integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Onedesk and Cicada, answered.

Does Cicada integrate with Onedesk?

Yes. Onedesk is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Onedesk?

Open Connections, find Onedesk and paste an API key from your Onedesk account settings. Cicada checks it works before saving it.

What can Cicada do in Onedesk?

28 actions: 16 that read from Onedesk and 12 that change things in it, for example get issues, get tickets, get comments. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Onedesk?

Yes. In Connections, set Onedesk to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Onedesk from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Onedesk jobs on a schedule, like every morning at 8.

Is my Onedesk data safe?

Your Onedesk login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

Start free