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Customer support · Connects with an API key

An AI teammate for Superchat.

Connect Superchat and your Cicada agent works in it for you: 17 Superchat actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Superchat
  • What did customers write in to Superchat about most this week?
  • Find the Superchat tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Superchat before my call.
  • Text me the number of open Superchat tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Superchat

17 Superchat actions, picked for what you ask.

About Superchat: Superchat is a unified messaging platform that enables businesses to communicate with customers across multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, Email, and more.

Reads

12 in all · always allowed
  • Get File
    Retrieve metadata of a specific file. use when you have the file id and need file information…
  • Get User
    Retrieve details of a specific user by their id. use when you need to view or manage a user's…
  • List Users
    List all users. use when you need to retrieve a directory of all workspace users.
  • Get Contact
    Retrieve details of a specific contact by its id. use when you need to view a contact's information…
  • List Labels
    List all labels. use when you need to fetch available labels, optionally paginated.
  • List Inboxes
    List all inboxes. use when you need to retrieve inbox ids and metadata before sending or organizing…
  • List Channels
    List all channels. use when you need to fetch available channels, optionally paginated by `limit`,…
  • List Contacts
    List all contacts. use when you need to fetch the full list of contacts for selection or reporting.
  • List Webhooks
    List all webhooks. use when you need to retrieve all webhooks configured in the workspace.
  • List Templates
    List all message templates. use when you need to fetch available message templates.
  • List Conversations
    List all conversations. use when you need to retrieve all conversation ids and metadata, optionally…
  • List Custom Attributes
    List all custom contact attributes. use when you need to retrieve definitions of custom contact…

Changes

5 in all · off when Superchat is read-only
  • Create Contact
    Create a new contact. use when you need to register contact details before sending messages.
  • Delete Webhook
    Delete a specific webhook by its id. use when you need to remove an obsolete or compromised webhook…
  • Update Contact
    Update information for a specific contact in Superchat. use after retrieving a contact to modify…
  • Update Webhook
    Update the details of a specific webhook. use when you need to modify an existing webhook's url,…
  • Create Template Folder
    Create a new template folder in Superchat. use when you need to organize message templates into…

Showing 17 of 17. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Superchat

    Open Connections, find Superchat and paste an API key from your Superchat account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Superchat with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Superchat job on a schedule: every morning, every Friday.

Works with your other tools

Superchat, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationOnedesk integrationFuseDesk integrationPlain integrationHelpdesk integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Superchat and Cicada, answered.

Does Cicada integrate with Superchat?

Yes. Superchat is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Superchat?

Open Connections, find Superchat and paste an API key from your Superchat account settings. Cicada checks it works before saving it.

What can Cicada do in Superchat?

17 actions: 12 that read from Superchat and 5 that change things in it, for example get file, get user, list users. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Superchat?

Yes. In Connections, set Superchat to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Superchat from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Superchat jobs on a schedule, like every morning at 8.

Is my Superchat data safe?

Your Superchat login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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