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Customer support · Connects with an API key

An AI teammate for FuseDesk.

Connect FuseDesk and your Cicada agent works in it for you: 27 FuseDesk actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about FuseDesk
  • What did customers write in to FuseDesk about most this week?
  • Find the FuseDesk tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in FuseDesk before my call.
  • Text me the number of open FuseDesk tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in FuseDesk

27 FuseDesk actions, picked for what you ask.

About FuseDesk: FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.

Reads

14 in all · always allowed
  • Get Rep
    Get a FuseDesk rep's detailed profile, permissions, and signatures.
  • Get Case
    Get one FuseDesk support case and its complete history by case ID.
  • Get Chat
    Get one FuseDesk chat and its complete message history by chat UUID.
  • Get Email
    Get one FuseDesk email by its numeric ID, including its complete body.
  • List Reps
    List active and disabled FuseDesk reps for assignment and ownership decisions.
  • List Chats
    List active FuseDesk chats across connected chat platforms, including assignment links,…
  • Get Contact
    Get a FuseDesk contact by UUID, including current data from its linked CRM contact.
  • Search Cases
    Search support cases by customer, assignment, status, text, and lifecycle dates, returning one…
  • List Webhooks
    List configured FuseDesk webhook subscriptions.
  • Search Emails
    Search all or only unassigned FuseDesk emails, returning one controllable page with optionally…

Changes

13 in all · off when FuseDesk is read-only
  • Close Chat
    Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone.
  • Create Case
    Open a support case for a customer in a FuseDesk department.
  • Snooze Case
    Snooze a case until an absolute date/time or FuseDesk relative-time expression.
  • Update Case
    Change a case's content, customer link, assignment, department, or status.
  • Update Chat
    Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen.
  • Add Case Note
    Add an internal note or call record to a case and optionally change its status.
  • Reply To Case
    Send an external email reply on a FuseDesk case using supplied content or an existing reply…
  • Create Contact
    Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the…
  • Update Contact
    Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that…
  • Change Case Tag
    Apply or remove one existing case tag from one FuseDesk case.

Showing 20 of 27. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect FuseDesk

    Open Connections, find FuseDesk and paste an API key from your FuseDesk account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share FuseDesk with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a FuseDesk job on a schedule: every morning, every Friday.

Works with your other tools

FuseDesk, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationOnedesk integrationPlain integrationSuperchat integrationHelpdesk integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

FuseDesk and Cicada, answered.

Does Cicada integrate with FuseDesk?

Yes. FuseDesk is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect FuseDesk?

Open Connections, find FuseDesk and paste an API key from your FuseDesk account settings. Cicada checks it works before saving it.

What can Cicada do in FuseDesk?

27 actions: 14 that read from FuseDesk and 13 that change things in it, for example get rep, get case, get chat. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in FuseDesk?

Yes. In Connections, set FuseDesk to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about FuseDesk from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run FuseDesk jobs on a schedule, like every morning at 8.

Is my FuseDesk data safe?

Your FuseDesk login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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