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Customer support · Connects with an API key

An AI teammate for Retently.

Connect Retently and your Cicada agent works in it for you: 15 Retently actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Retently
  • What did customers write in to Retently about most this week?
  • Find the Retently tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Retently before my call.
  • Text me the number of open Retently tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Retently

15 Retently actions, picked for what you ask.

About Retently: Retently is a customer experience management platform that enables businesses to collect, analyze, and act on customer feedback through surveys and integrations.

Reads

9 in all · always allowed
  • Get Outbox
    Retrieve the outbox of surveys that are scheduled to be sent.
  • Get Reports
    Retrieve reports related to nps surveys, including scores and trends.
  • Get Feedback
    Retrieve feedback received from customers. use when you need to get a list of feedback, with…
  • Get Campaigns
    Retrieve a list of campaigns associated with the account.
  • Get Customers
    Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by…
  • Get Templates
    Retrieve a list of survey templates available in the account.
  • Get Latest Score
    Retrieve the latest nps score for the account. use when you need to get the most up-to-date nps…
  • Get Customer By ID
    Retrieve detailed information about a specific customer by their unique id.
  • Get Feedback by ID
    Retrieve detailed information about specific feedback by its unique id.

Changes

6 in all · off when Retently is read-only
  • Delete Customers
    Delete customers from the workspace by providing their unique ids.
  • Add Feedback Tags
    Add tags to feedback items by providing feedback ids and corresponding tags.
  • Add Feedback Topics
    Add topics to feedback items by providing feedback ids and corresponding topics.
  • Unsubscribe Customers
    Unsubscribe customers from receiving surveys by providing their email addresses.
  • Send Transactional Survey
    Send a transactional survey to customers. use when you need to send a survey to a customer after a…
  • Create or Update Customers
    Create new customers or update existing ones by providing their details, including email, name,…

Showing 15 of 15. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Retently

    Open Connections, find Retently and paste an API key from your Retently account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Retently with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Retently job on a schedule: every morning, every Friday.

Works with your other tools

Retently, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationOnedesk integrationFuseDesk integrationPlain integrationSuperchat integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Retently and Cicada, answered.

Does Cicada integrate with Retently?

Yes. Retently is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Retently?

Open Connections, find Retently and paste an API key from your Retently account settings. Cicada checks it works before saving it.

What can Cicada do in Retently?

15 actions: 9 that read from Retently and 6 that change things in it, for example get outbox, get reports, get feedback. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Retently?

Yes. In Connections, set Retently to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Retently from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Retently jobs on a schedule, like every morning at 8.

Is my Retently data safe?

Your Retently login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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