An AI teammate for Request Tracker (RT).
Connect Request Tracker (RT) and your Cicada agent works in it for you: 11 Request Tracker (RT) actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.
300 free credits. No card. Read-only if you want.
- What did customers write in to Request Tracker (RT) about most this week?
- Find the Request Tracker (RT) tickets waiting more than a day and draft replies for me to check.
- Summarise everything Northwind has raised in Request Tracker (RT) before my call.
- Text me the number of open Request Tracker (RT) tickets at 9 every morning.
11 Request Tracker (RT) actions, picked for what you ask.
About Request Tracker (RT): Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
Reads
7 in all · always allowed- Get QueueRetrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive…
- Get TicketRetrieve one visible RT ticket, including its current fields and capability-sensitive links for…
- List QueuesList queues visible to the connected RT user so an agent can select a queue for ticket search or…
- Search UsersSearch RT users with structured field conditions and return one bounded page of user references or…
- Search TicketsSearch visible RT tickets with an explicit TicketSQL expression and return one bounded page.
- Get Ticket HistoryReturn one page of detailed ticket history, including transaction types, field changes, comments,…
- List Ticket AttachmentsList attachment metadata references associated with a visible RT ticket without downloading…
Changes
4 in all · off when Request Tracker (RT) is read-only- Create TicketCreate a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot…
- Update TicketUpdate selected metadata on an existing RT ticket and verify every requested field by reading it…
- Reply to TicketSend public correspondence on an RT ticket. This can email requestors or other recipients according…
- Add Ticket CommentAdd a private internal comment to an RT ticket. The comment creates a durable transaction that…
Showing 11 of 11. Your agent can use every one of them; you don't pick them, you ask for the outcome.
Connected in a minute. In your control after that.
Connect Request Tracker (RT)
Open Connections, find Request Tracker (RT) and paste an API key from your Request Tracker (RT) account settings. Cicada checks it works before saving it.
Choose what it may do
Full, Ask first or Read-only, for the whole workspace. Share Request Tracker (RT) with the team, or keep it under each person's own login.
Ask from anywhere
Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Request Tracker (RT) job on a schedule: every morning, every Friday.
Request Tracker (RT), together with the rest of your stack.
Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.
More customer support integrations
Often used alongside
Request Tracker (RT) and Cicada, answered.
Does Cicada integrate with Request Tracker (RT)?
Yes. Request Tracker (RT) is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.
How do I connect Request Tracker (RT)?
Open Connections, find Request Tracker (RT) and paste an API key from your Request Tracker (RT) account settings. Cicada checks it works before saving it.
What can Cicada do in Request Tracker (RT)?
11 actions: 7 that read from Request Tracker (RT) and 4 that change things in it, for example get queue, get ticket, list queues. It picks the right ones for what you ask and chains them with your other apps.
Can I stop Cicada changing things in Request Tracker (RT)?
Yes. In Connections, set Request Tracker (RT) to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.
Can I ask about Request Tracker (RT) from my phone?
Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Request Tracker (RT) jobs on a schedule, like every morning at 8.
Is my Request Tracker (RT) data safe?
Your Request Tracker (RT) login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.
One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.