An AI teammate for Productlane.
Connect Productlane and your Cicada agent works in it for you: 8 Productlane actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.
300 free credits. No card. Read-only if you want.
- What did customers write in to Productlane about most this week?
- Find the Productlane tickets waiting more than a day and draft replies for me to check.
- Summarise everything Northwind has raised in Productlane before my call.
- Text me the number of open Productlane tickets at 9 every morning.
8 Productlane actions, picked for what you ask.
About Productlane: Productlane is a customer support and feedback system designed for modern companies, built on Linear.
Reads
2 in all · always allowed- Widget off eventRemove a previously registered widget event listener. use after widget setup to deregister…
- Register Widget Event ListenerRegister a listener for Productlane widget events. use after widget initialization to run custom…
Changes
6 in all · off when Productlane is read-only- Open Productlane WidgetGenerate a javascript snippet that opens the Productlane widget.
- Close Productlane WidgetClose the Productlane widget. use when you need to hide the widget after completing an interaction.
- Enable Productlane WidgetEnable the Productlane widget. use after confirming the widget is currently disabled.
- Toggle Productlane WidgetToggle the Productlane widget between open and closed states. use after widget initialization.
- Disable Productlane WidgetDisable the Productlane widget across the entire page. use when needing to turn off the widget…
- Open Productlane Docs Article in WidgetOpen a specific docs article in the Productlane widget. use after widget initialization and load.
Showing 8 of 8. Your agent can use every one of them; you don't pick them, you ask for the outcome.
Connected in a minute. In your control after that.
Connect Productlane
Open Connections, find Productlane and paste an API key from your Productlane account settings. Cicada checks it works before saving it.
Choose what it may do
Full, Ask first or Read-only, for the whole workspace. Share Productlane with the team, or keep it under each person's own login.
Ask from anywhere
Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Productlane job on a schedule: every morning, every Friday.
Productlane, together with the rest of your stack.
Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.
More customer support integrations
Often used alongside
Productlane and Cicada, answered.
Does Cicada integrate with Productlane?
Yes. Productlane is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.
How do I connect Productlane?
Open Connections, find Productlane and paste an API key from your Productlane account settings. Cicada checks it works before saving it.
What can Cicada do in Productlane?
8 actions: 2 that read from Productlane and 6 that change things in it, for example widget off event, register widget event listener, open productlane widget. It picks the right ones for what you ask and chains them with your other apps.
Can I stop Cicada changing things in Productlane?
Yes. In Connections, set Productlane to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.
Can I ask about Productlane from my phone?
Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Productlane jobs on a schedule, like every morning at 8.
Is my Productlane data safe?
Your Productlane login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.
One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.