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Sales & CRM · One-click connect

An AI teammate for Intercom.

Connect Intercom and your Cicada agent works in it for you: 51 Intercom actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Intercom
  • What are customers asking about most in Intercom this week?
  • Draft replies to the Intercom conversations waiting on us.
  • Summarise everything Northwind has said in Intercom.
  • Tell me when a high-value customer starts a conversation.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Intercom

51 Intercom actions, picked for what you ask.

About Intercom: Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale

Reads

26 in all · always allowed
  • Get conversation
    Retrieves a specific conversation by id with all messages and details
  • List conversations
    Lists conversations from Intercom with filtering and pagination support
  • Search conversations
    Searches for conversations using query string with support for filtering and sorting
  • Get a contact
    You can fetch the details of a single contact.
  • List all notes
    You can fetch a list of notes that are associated to a contact.
  • List all admins
    You can fetch a list of admins for a given workspace.
  • Identify an admin
    You can view the currently authorised admin along with the embedded app object (a "workspace" in…
  • List all articles
    You can fetch a list of all articles by making a get request to `https://api.Intercom.io/articles`.
  • Retrieve an admin
    You can retrieve the details of a single admin.
  • List all companies
    You can list companies. the company list is sorted by the `last request at` field and by default is…

Changes

25 in all · off when Intercom is read-only
  • Close conversation
    Closes a conversation in Intercom, marking it as resolved
  • Assign conversation
    Assigns a conversation to a specific admin or team in Intercom
  • Create conversation
    Creates a new conversation in Intercom
  • Reopen conversation
    Reopens a closed conversation in Intercom
  • Reply to conversation
    Sends a reply to an existing conversation in Intercom
  • Attach a contact to a company
    You can attach a company to a single contact.
  • Create a note
    You can add a note to a single contact.
  • Delete a company
    You can delete a single company.
  • Delete a contact
    You can delete a single contact.
  • Update a company
    You can update a single company using the Intercom provisioned `id`.

Showing 20 of 51. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Intercom

    Open Connections, find Intercom and press Connect. You sign in on Intercom's own page; there's nothing to configure.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Intercom with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Intercom job on a schedule: every morning, every Friday.

Works with your other tools

Intercom, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More sales & crm integrations

Amplemarket integrationSalesfinity integrationSalesloft integrationZoomInfo integrationHubSpot integrationSalesforce integrationGong integrationDynamics 365 integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Intercom and Cicada, answered.

Does Cicada integrate with Intercom?

Yes. Intercom is one of the 888 apps with a page here, and it connects with one click. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Intercom?

Open Connections, find Intercom and press Connect. You sign in on Intercom's own page; there's nothing to configure.

What can Cicada do in Intercom?

51 actions: 26 that read from Intercom and 25 that change things in it, for example get conversation, list conversations, search conversations. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Intercom?

Yes. In Connections, set Intercom to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Intercom from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Intercom jobs on a schedule, like every morning at 8.

Is my Intercom data safe?

Your Intercom login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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