An AI teammate for HelpSpot.
Connect HelpSpot and your Cicada agent works in it for you: 10 HelpSpot actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.
300 free credits. No card. Read-only if you want.
- What did customers write in to HelpSpot about most this week?
- Find the HelpSpot tickets waiting more than a day and draft replies for me to check.
- Summarise everything Northwind has raised in HelpSpot before my call.
- Text me the number of open HelpSpot tickets at 9 every morning.
10 HelpSpot actions, picked for what you ask.
About HelpSpot: HelpSpot is a customer support platform for managing requests, staff workflows, time tracking, saved responses, reports, and help desk metadata.
Reads
7 in all · always allowed- Run FilterReturn one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue…
- Get RequestReturn one support request with normalized history and optional time total;
- List FiltersList the connected staff user's saved and built-in queue filters, including symbolic selectors such…
- Search RequestsSearch support requests by text, customer, state, assignment, or date and return one concise…
- Get Current UserReturn the connected HelpSpot staff user's identity, defaults, and support capabilities without…
- List Saved ResponsesList reusable response templates available to the connected staff user, either all templates or the…
- List Support OptionsList IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
Changes
3 in all · off when HelpSpot is read-only- Create RequestCreate a staff-side support request with an initial customer-visible or internal note.
- Update RequestUpdate request, customer, assignment, and state fields and optionally append one customer-visible…
- Set Request SubscriptionSubscribe or unsubscribe a staff user from updates to one support request.
Showing 10 of 10. Your agent can use every one of them; you don't pick them, you ask for the outcome.
Connected in a minute. In your control after that.
Connect HelpSpot
Open Connections, find HelpSpot and paste an API key from your HelpSpot account settings. Cicada checks it works before saving it.
Choose what it may do
Full, Ask first or Read-only, for the whole workspace. Share HelpSpot with the team, or keep it under each person's own login.
Ask from anywhere
Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a HelpSpot job on a schedule: every morning, every Friday.
HelpSpot, together with the rest of your stack.
Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.
More customer support integrations
Often used alongside
HelpSpot and Cicada, answered.
Does Cicada integrate with HelpSpot?
Yes. HelpSpot is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.
How do I connect HelpSpot?
Open Connections, find HelpSpot and paste an API key from your HelpSpot account settings. Cicada checks it works before saving it.
What can Cicada do in HelpSpot?
10 actions: 7 that read from HelpSpot and 3 that change things in it, for example run filter, get request, list filters. It picks the right ones for what you ask and chains them with your other apps.
Can I stop Cicada changing things in HelpSpot?
Yes. In Connections, set HelpSpot to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.
Can I ask about HelpSpot from my phone?
Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run HelpSpot jobs on a schedule, like every morning at 8.
Is my HelpSpot data safe?
Your HelpSpot login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.
One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.