An AI teammate for Freshdesk.
Connect Freshdesk and your Cicada agent works in it for you: 7 Freshdesk actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.
300 free credits. No card. Read-only if you want.
- Which Freshdesk deals haven't moved in two weeks? Draft a nudge for each.
- Log today's calls in Freshdesk and update the next steps.
- Send me this week's new pipeline from Freshdesk every Friday at 4.
- Who in Freshdesk haven't we contacted in 30 days? Make me a list.
7 Freshdesk actions, picked for what you ask.
About Freshdesk: Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences
Reads
3 in all · always allowed- Get TicketsRetrieves a list of tickets from Freshdesk.
- View TicketViews an existing ticket in Freshdesk.
- List All TicketsLists all tickets in Freshdesk.
Changes
4 in all · off when Freshdesk is read-only- Create TicketCreates a new ticket in Freshdesk.
- Delete TicketDeletes an existing ticket in Freshdesk.
- Update TicketUpdates an existing ticket in Freshdesk.
- Reply to TicketReplies to an existing ticket in Freshdesk.
Showing 7 of 7. Your agent can use every one of them; you don't pick them, you ask for the outcome.
Connected in a minute. In your control after that.
Connect Freshdesk
Open Connections, find Freshdesk and paste an API key from your Freshdesk account settings. Cicada checks it works before saving it.
Choose what it may do
Full, Ask first or Read-only, for the whole workspace. Share Freshdesk with the team, or keep it under each person's own login.
Ask from anywhere
Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Freshdesk job on a schedule: every morning, every Friday.
Freshdesk, together with the rest of your stack.
Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.
More sales & crm integrations
Often used alongside
Freshdesk and Cicada, answered.
Does Cicada integrate with Freshdesk?
Yes. Freshdesk is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.
How do I connect Freshdesk?
Open Connections, find Freshdesk and paste an API key from your Freshdesk account settings. Cicada checks it works before saving it.
What can Cicada do in Freshdesk?
7 actions: 3 that read from Freshdesk and 4 that change things in it, for example get tickets, view ticket, list all tickets. It picks the right ones for what you ask and chains them with your other apps.
Can I stop Cicada changing things in Freshdesk?
Yes. In Connections, set Freshdesk to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.
Can I ask about Freshdesk from my phone?
Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Freshdesk jobs on a schedule, like every morning at 8.
Is my Freshdesk data safe?
Your Freshdesk login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.
One teammate. The output of a team.
Works nights, remembers every decision, answers in the thread. Start free with 300 credits.