cicada
Start free
Customer support · Connects with an API key

An AI teammate for DocsBot AI.

Connect DocsBot AI and your Cicada agent works in it for you: 12 DocsBot AI actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

Start free

300 free credits. No card. Read-only if you want.

Things to ask about DocsBot AI
  • What did customers write in to DocsBot AI about most this week?
  • Find the DocsBot AI tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in DocsBot AI before my call.
  • Text me the number of open DocsBot AI tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in DocsBot AI

12 DocsBot AI actions, picked for what you ask.

About DocsBot AI: DocsBot AI enables the creation of custom chatbots trained on your documentation, facilitating automated customer support and content generation.

Reads

6 in all · always allowed
  • List Teams
    List all teams. use when you need to retrieve every team associated with the authenticated user.
  • List Team Bots
    List all bots for a given team. use after confirming the team id to retrieve all associated bots…
  • List Questions
    List all questions asked of a specific bot. use after confirming the bot's identifier.
  • Get Bot Details
    Fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
  • Get Team Details
    Fetch details of a specific team by its id. use when you need full team info including members and…
  • List Bot Sources
    List all sources for a specific bot. use when you need to retrieve paginated source lists after…

Changes

6 in all · off when DocsBot AI is read-only
  • Create Bot
    Create a new bot within a team. use when you have a valid team id and want to provision a new bot.
  • Delete Bot
    Delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a…
  • Update Bot
    Update specific fields for a bot (e.g., name, description, settings).
  • Update Team
    Update specific fields for a team. use after confirming the team id when you need to change the…
  • Upload File to Cloud Storage
    Upload a file to cloud storage via a presigned url. use after generating a presigned url for file…
  • Generate Conversation Ticket
    Generate a structured support ticket from a chat agent conversation.

Showing 12 of 12. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect DocsBot AI

    Open Connections, find DocsBot AI and paste an API key from your DocsBot AI account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share DocsBot AI with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a DocsBot AI job on a schedule: every morning, every Friday.

Works with your other tools

DocsBot AI, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationOnedesk integrationFuseDesk integrationPlain integrationSuperchat integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

DocsBot AI and Cicada, answered.

Does Cicada integrate with DocsBot AI?

Yes. DocsBot AI is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect DocsBot AI?

Open Connections, find DocsBot AI and paste an API key from your DocsBot AI account settings. Cicada checks it works before saving it.

What can Cicada do in DocsBot AI?

12 actions: 6 that read from DocsBot AI and 6 that change things in it, for example list teams, list team bots, list questions. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in DocsBot AI?

Yes. In Connections, set DocsBot AI to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about DocsBot AI from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run DocsBot AI jobs on a schedule, like every morning at 8.

Is my DocsBot AI data safe?

Your DocsBot AI login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

Start free