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Customer support · Connects with an API key

An AI teammate for Delighted.

Connect Delighted and your Cicada agent works in it for you: 13 Delighted actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Delighted
  • What did customers write in to Delighted about most this week?
  • Find the Delighted tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Delighted before my call.
  • Text me the number of open Delighted tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Delighted

13 Delighted actions, picked for what you ask.

About Delighted: Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.

Reads

7 in all · always allowed
  • List People
    Retrieve all people for your account in creation order. Use when you need to list contacts, filter…
  • List Survey Responses
    Retrieve all survey responses for your account with pagination support and optional filtering.
  • List Bounced People
    Retrieve all bounced people for your account, ordered by bounce time (oldest first).
  • List Unsubscribed People
    Retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first).
  • List Autopilot SMS Memberships
    Retrieve all Autopilot memberships for SMS distribution platform.
  • Get Autopilot SMS Configuration
    Retrieve the current Autopilot configuration for SMS distribution.
  • Get Autopilot Email Configuration
    Retrieve the current Autopilot configuration for email distribution.

Changes

6 in all · off when Delighted is read-only
  • Delete Person
    Remove a person and all associated data from Delighted. Use when you need to permanently delete a…
  • Create or Update Person
    Create or update a person and schedule a survey email. Use when you need to add a new person to…
  • Add Person to Autopilot SMS
    Add a person to Autopilot or update their properties for SMS-based surveys.
  • Add Person to Autopilot Email
    Add a person to Autopilot or update their properties for email-based surveys.
  • Unsubscribe Person
    Add a person to your unsubscribe list, preventing them from receiving any future surveys via email.
  • Delete Pending Survey Requests
    Remove all pending (scheduled but not yet sent) survey requests for a person.

Showing 13 of 13. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Delighted

    Open Connections, find Delighted and paste an API key from your Delighted account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Delighted with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Delighted job on a schedule: every morning, every Friday.

Works with your other tools

Delighted, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationOnedesk integrationFuseDesk integrationPlain integrationSuperchat integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Delighted and Cicada, answered.

Does Cicada integrate with Delighted?

Yes. Delighted is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Delighted?

Open Connections, find Delighted and paste an API key from your Delighted account settings. Cicada checks it works before saving it.

What can Cicada do in Delighted?

13 actions: 7 that read from Delighted and 6 that change things in it, for example list people, list survey responses, list bounced people. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Delighted?

Yes. In Connections, set Delighted to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Delighted from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Delighted jobs on a schedule, like every morning at 8.

Is my Delighted data safe?

Your Delighted login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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