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Customer support · Connects with an API key

An AI teammate for Crisp.

Connect Crisp and your Cicada agent works in it for you: 12 Crisp actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Crisp
  • What did customers write in to Crisp about most this week?
  • Find the Crisp tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Crisp before my call.
  • Text me the number of open Crisp tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Crisp

12 Crisp actions, picked for what you ask.

About Crisp: Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.

Reads

7 in all · always allowed
  • List Inboxes
    List configured Crisp inboxes and their operator/team membership, one page at a time.
  • List Operators
    List workspace operators and pending members with their IDs, roles, and current availability.
  • Get Conversation
    Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and…
  • Get People Profile
    Get one customer profile by its Crisp people ID or exact email address.
  • List Conversations
    List or search workspace conversations with support-focused filters, one page at a time.
  • List People Profiles
    List or search customer profiles by text, creation date, and sort order, one page at a time.
  • List Conversation Messages
    Return a batch of messages from a conversation, optionally before, after, or around one millisecond…

Changes

5 in all · off when Crisp is read-only
  • Assign Conversation
    Assign a conversation to one operator or explicitly remove its current operator assignment.
  • Update Conversation Meta
    Update support-relevant visitor details, subject, segments, or custom data on a conversation…
  • Send Conversation Message
    Send a visitor-visible text reply to an existing Crisp conversation immediately;
  • Update Conversation State
    Set a conversation to pending, unresolved, or resolved.
  • Move Conversation to Inbox
    Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is…

Showing 12 of 12. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Crisp

    Open Connections, find Crisp and paste an API key from your Crisp account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Crisp with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Crisp job on a schedule: every morning, every Friday.

Works with your other tools

Crisp, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationOnedesk integrationFuseDesk integrationPlain integrationSuperchat integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Crisp and Cicada, answered.

Does Cicada integrate with Crisp?

Yes. Crisp is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Crisp?

Open Connections, find Crisp and paste an API key from your Crisp account settings. Cicada checks it works before saving it.

What can Cicada do in Crisp?

12 actions: 7 that read from Crisp and 5 that change things in it, for example list inboxes, list operators, get conversation. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Crisp?

Yes. In Connections, set Crisp to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Crisp from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Crisp jobs on a schedule, like every morning at 8.

Is my Crisp data safe?

Your Crisp login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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