cicada
Start free
Customer support · Connects with an API key

An AI teammate for Botstar.

Connect Botstar and your Cicada agent works in it for you: 9 Botstar actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

Start free

300 free credits. No card. Read-only if you want.

Things to ask about Botstar
  • What did customers write in to Botstar about most this week?
  • Find the Botstar tickets waiting more than a day and draft replies for me to check.
  • Summarise everything Northwind has raised in Botstar before my call.
  • Text me the number of open Botstar tickets at 9 every morning.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Botstar

9 Botstar actions, picked for what you ask.

About Botstar: BotStar is a comprehensive chatbot platform that enables businesses to design, develop, and train chatbots visually for Messenger and websites.

Reads

4 in all · always allowed
  • Livechat on open
    Register a callback when the chat window is opened. use after widget initialization.
  • Get BotStar Application IDs
    Retrieve the Botstar application id (`appid`). use when initializing or reinitializing the live…
  • Get BotStar Webview Parameter
    Retrieve a parameter value passed from the Botstar chatbot to the webview.
  • BotStar LiveChat onClose Callback
    Register a callback when the chat window is closed. use after the widget is initialized.

Changes

5 in all · off when Botstar is read-only
  • Livechat boot
    Reinitialize the live chat widget with provided data. use after initial load to reset or update…
  • Livechat open
    Show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to…
  • Livechat update
    Update user details on the current live chat session. use when you need to modify user profile…
  • Webview send response
    Send data from the webview back to the Botstar chatbot. use when you need to transmit responses or…
  • Close BotStar Livechat Widget
    Hide the live chat window. use when the chat widget is configured in livechat or popup mode.

Showing 9 of 9. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Botstar

    Open Connections, find Botstar and paste an API key from your Botstar account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Botstar with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Botstar job on a schedule: every morning, every Friday.

Works with your other tools

Botstar, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More customer support integrations

Gorgias integrationHelpwise integrationSupportbee integrationGleap integrationOnedesk integrationFuseDesk integrationPlain integrationSuperchat integration

Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Botstar and Cicada, answered.

Does Cicada integrate with Botstar?

Yes. Botstar is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Botstar?

Open Connections, find Botstar and paste an API key from your Botstar account settings. Cicada checks it works before saving it.

What can Cicada do in Botstar?

9 actions: 4 that read from Botstar and 5 that change things in it, for example livechat on open, get botstar application ids, get botstar webview parameter. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Botstar?

Yes. In Connections, set Botstar to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Botstar from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Botstar jobs on a schedule, like every morning at 8.

Is my Botstar data safe?

Your Botstar login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

Start free