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Sales & CRM · Connects with an API key

An AI teammate for Reteno.

Connect Reteno and your Cicada agent works in it for you: 14 Reteno actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Reteno
  • Which Reteno deals haven't moved in two weeks? Draft a nudge for each.
  • Log today's calls in Reteno and update the next steps.
  • Send me this week's new pipeline from Reteno every Friday at 4.
  • Who in Reteno haven't we contacted in 30 days? Make me a list.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Reteno

14 Reteno actions, picked for what you ask.

About Reteno: Reteno is a customer engagement platform for managing contacts, behavioral events, messaging campaigns, and omnichannel communications.

Reads

11 in all · always allowed
  • Get Contact
    Return the full Reteno profile for one contact identified by its internal contact ID.
  • List Contacts
    List one bounded page of Reteno contacts. Optionally filter by external customer ID, email, phone,…
  • List Segments
    Search Reteno contact segments by name and return one bounded page with segment IDs and types.
  • List Workflows
    Search Reteno automation workflows by name and return their IDs, status, and tags.
  • Get Account Info
    Return the Reteno organization and API user associated with the connected account.
  • List Address Books
    Return Reteno contact address books and their assigned field groups and fields.
  • Get Account Balance
    Return monetary balance, credit limit, currency, and remaining prepaid email and SMS quotas for the…
  • List Contact Fields
    List custom contact fields, their field IDs and keys, data types, allowed values, and validation…
  • List Contact Messages
    Return one page of a contact's email, SMS, push, web push, or App Inbox message history for a…
  • Get Contact Import Status
    Return the current state and resulting contact IDs for an asynchronous Reteno contact import…
  • List Subscription Categories
    List the organization's contact subscription categories and the keys used to manage communication…

Changes

3 in all · off when Reteno is read-only
  • Track Event
    Send one non-retractable backend event for an identified contact.
  • Upsert Contact
    Create or update a Reteno contact in real time and return its Reteno contact ID.
  • Upsert Contacts
    Create or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy.

Showing 14 of 14. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Reteno

    Open Connections, find Reteno and paste an API key from your Reteno account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Reteno with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Reteno job on a schedule: every morning, every Friday.

Works with your other tools

Reteno, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

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Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Reteno and Cicada, answered.

Does Cicada integrate with Reteno?

Yes. Reteno is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Reteno?

Open Connections, find Reteno and paste an API key from your Reteno account settings. Cicada checks it works before saving it.

What can Cicada do in Reteno?

14 actions: 11 that read from Reteno and 3 that change things in it, for example get contact, list contacts, list segments. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Reteno?

Yes. In Connections, set Reteno to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Reteno from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Reteno jobs on a schedule, like every morning at 8.

Is my Reteno data safe?

Your Reteno login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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