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Email & messaging · Connects with an API key

An AI teammate for Callback24.

Connect Callback24 and your Cicada agent works in it for you: 27 Callback24 actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Callback24
  • Summarise what I missed in Callback24 today, most important first.
  • Draft replies to the Callback24 messages waiting on me.
  • Tell me if anyone mentions the Northwind contract in Callback24.
  • Send the team the weekly update through Callback24 on Friday at 5.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Callback24

27 Callback24 actions, picked for what you ask.

About Callback24: Callback24 provides account APIs for managing phone calls, users, services, and routing groups.

Reads

10 in all · always allowed
  • Get User
    Return one company user by Callback24 user ID.
  • Get Group
    Return one Callback24 routing group by ID with its service ID and localized names.
  • List Users
    Return all company users visible to the connected Callback24 account.
  • Get Service
    Return one Callback24 service with opening hours, routing groups, and assigned users.
  • List Groups
    Return all Callback24 routing groups with their service IDs and localized names.
  • List Services
    Return all Callback24 services with their nested groups, assigned users, and opening hours.
  • Get Phone Call
    Return detailed metadata, tags, and assigned-user information for one Callback24 phone call.
  • Get Current User
    Return the Callback24 user identity associated with the connected API token.
  • List Phone Calls
    Return one page of phone-call history, optionally filtered by type, date range, phone number,…
  • Get Phone Call Recording
    Return the recording URL for one recorded phone call.

Changes

17 in all · off when Callback24 is read-only
  • Create User
    Create a company user in Callback24. This may send an invitation and may consume an account seat.
  • Delete User
    Permanently and irreversibly delete one company user by Callback24 user ID.
  • Update User
    Update one or more profile or role fields for an existing Callback24 company user.
  • Create Group
    Create a routing group within a Callback24 service, with optional localized names.
  • Delete Group
    Permanently and irreversibly delete one Callback24 routing group by group ID.
  • Update Group
    Update one or more localized names for a Callback24 routing group.
  • Create Service
    Create a Callback24 service for a website. This can create customer-visible widget or routing…
  • Delete Service
    Permanently and irreversibly delete one Callback24 service and its associated routing and…
  • Update Service
    Change the website configured for an existing Callback24 service.
  • Create Phone Call
    Create or schedule a real phone call in Callback24. This action can trigger customer-visible…

Showing 20 of 27. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Callback24

    Open Connections, find Callback24 and paste an API key from your Callback24 account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Callback24 with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Callback24 job on a schedule: every morning, every Friday.

Works with your other tools

Callback24, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More email & messaging integrations

Gmail integrationWhatsApp integrationYandex integrationLinq integrationMailtrap integrationAircall integrationSendbird integrationQuo integration

Often used alongside

Slack integrationGoogle Sheets integrationGoogle Calendar integrationNotion integration

See all 888 integrations

Questions

Callback24 and Cicada, answered.

Does Cicada integrate with Callback24?

Yes. Callback24 is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Callback24?

Open Connections, find Callback24 and paste an API key from your Callback24 account settings. Cicada checks it works before saving it.

What can Cicada do in Callback24?

27 actions: 10 that read from Callback24 and 17 that change things in it, for example get user, get group, list users. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Callback24?

Yes. In Connections, set Callback24 to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Callback24 from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Callback24 jobs on a schedule, like every morning at 8.

Is my Callback24 data safe?

Your Callback24 login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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