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Marketing & ads · Connects with an API key

An AI teammate for Customer.io.

Connect Customer.io and your Cicada agent works in it for you: 14 Customer.io actions, from looking things up to making changes. Ask from iMessage, WhatsApp, Slack or the app, and keep it read-only if you only want it to look.

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300 free credits. No card. Read-only if you want.

Things to ask about Customer.io
  • Compare last week's Customer.io results with the week before and tell me what changed.
  • Which Customer.io campaign cost the most for the least this month?
  • Send me a Monday summary of Customer.io in Slack.
  • Pull the Customer.io numbers into a sheet with a chart.
Text it, Slack it, or type it in the app. Swap in your own details.
What Cicada can do in Customer.io

14 Customer.io actions, picked for what you ask.

About Customer.io: Customer.io is a customer engagement platform that enables businesses to send targeted messages to their customers through various channels, including email, SMS, and push notifications.

Reads

12 in all · always allowed
  • Get Trigger
    Retrieve details about a specific trigger. use after triggering a broadcast to confirm its status…
  • Get Messages
    Retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics…
  • Get Segments
    Retrieve a list of segments in your workspace. use when you need to fetch all segments after…
  • Get Triggers
    Retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect…
  • List Snippets
    List all snippets in your workspace. use when you need to retrieve all reusable content snippets…
  • Get Integrations
    Retrieve a list of integrations in your workspace. use when you need to discover configured…
  • List Collections
    List all collections metadata. use when you need to retrieve current details of each collection in…
  • List Newsletters
    List all newsletters. use when paginating through newsletter metadata.
  • Get Segment Details
    Retrieve details of a specific segment. use after identifying the segment id from list segments.
  • Get Segment Membership
    Retrieve people in a specific segment. use when you need to page through segment membership after…
  • List Transactional Messages
    List all transactional message templates. use when you need to fetch available transactional…
  • Get Customer.io Workspace Webhooks
    Retrieve a list of webhooks. use after setting up reporting webhooks to fetch current webhook…

Changes

2 in all · off when Customer.io is read-only
  • Trigger Broadcast
    Manually trigger a broadcast. use when you need to override the default audience and provide…
  • Suppress Customer Profile
    Suppress a person. use when you need to permanently delete a customer's profile and prevent them…

Showing 14 of 14. Your agent can use every one of them; you don't pick them, you ask for the outcome.

How it works

Connected in a minute. In your control after that.

  1. Connect Customer.io

    Open Connections, find Customer.io and paste an API key from your Customer.io account settings. Cicada checks it works before saving it.

  2. Choose what it may do

    Full, Ask first or Read-only, for the whole workspace. Share Customer.io with the team, or keep it under each person's own login.

  3. Ask from anywhere

    Text your agent on iMessage or WhatsApp, message it in Slack or the app, or put a Customer.io job on a schedule: every morning, every Friday.

Works with your other tools

Customer.io, together with the rest of your stack.

Ask for an outcome that spans apps and your agent pulls from each one, cross-checks them and sends back one answer.

More marketing & ads integrations

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Often used alongside

Gmail integrationSlack integrationGoogle Sheets integrationGoogle Calendar integration

See all 888 integrations

Questions

Customer.io and Cicada, answered.

Does Cicada integrate with Customer.io?

Yes. Customer.io is one of the 888 apps with a page here, and it connects with an API key. Once it's connected, every agent in your workspace can use it from any channel you talk to them on.

How do I connect Customer.io?

Open Connections, find Customer.io and paste an API key from your Customer.io account settings. Cicada checks it works before saving it.

What can Cicada do in Customer.io?

14 actions: 12 that read from Customer.io and 2 that change things in it, for example get trigger, get messages, get segments. It picks the right ones for what you ask and chains them with your other apps.

Can I stop Cicada changing things in Customer.io?

Yes. In Connections, set Customer.io to Read-only and no agent in your workspace can create, change or delete anything in it; it can still read. Ask first lets it act but makes it check with you before each change.

Can I ask about Customer.io from my phone?

Yes. Text your agent on iMessage or WhatsApp, or message it in Slack or the app. It answers in the same thread, and it can run Customer.io jobs on a schedule, like every morning at 8.

Is my Customer.io data safe?

Your Customer.io login or key is stored on the server and never appears in a conversation. Disconnecting removes it. Every action an agent takes is in your activity log, and your data isn't used to train models.

One teammate. The output of a team.

Works nights, remembers every decision, answers in the thread. Start free with 300 credits.

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